The firm AR.CE.A. SRL HANDMADE DESIGN guarantees the right of withdrawal for any reason from the purchase contract.
To exercise this right, you must send a registered letter with return receipt and preferably also an email to the address export@ceramichearcea.it or by fax, specifying the order number and which products are subject to return.All this within 14 days (calendar) of receiving the goods.
The right of withdrawal is in any case subject to the following mandatory conditions:
1) Pursuant to Article 64 and following of Legislative Decree no. 206/2005, if the Customer is a consumer (ie a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to AR.CE.A. SRL HANDMADE DESIGN a reference to VAT number), has the right to withdraw from the purchase contract for any reason, without any penalty.
2)The purchased good must be returned unused and intact, in its original packaging complete in all its parts (including packaging, documentation and accessory equipment: manuals, cables, etc.), strictly avoid labels or adhesive tapes on the original product packaging and place it in a second box. Products that are used or that show signs of damage or dirt will not be accepted.
3)By law, the shipping costs for the return will be charged to the customer. The return of products that are not intact, damaged or without original accessories and equipment will not be accepted and will be returned to the sender with an increase in transport costs.
4) The shipment, until the certificate of receipt in our warehouse, it is under the full responsibility of the customer. We are not responsible in any way for damage or theft / loss of goods returned by uninsured or untracked shipments (eg priority mail).
5) In case of damage to the goods during transport, it will be ours take care to promptly notify the customer of the incident (within 5 working days of receipt of the goods) to allow him to file a complaint against the courier he has chosen and obtain a refund of the value of the goods (if insured); in this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal.
6) If, on the other hand, the return is returned intact in all the aforementioned points, we will refund the cost of the goods only (not the shipping costs) by means of a reversal procedure of the amount charged to the credit card or by bank transfer within 14 (calendar) days of receipt of the return. For any dispute between the parties in this regard, the Court of the place of execution of the contract is competent.